Cancellation & No-Show Policy

We have established the following Cancellation and No-Show policy to ensure mutual respect of both your time and ours. We strive to provide a personalized, positive experience to all clients.

When you book your appointment, the time is reserved exclusively for you.

We understand that schedules change may be necessary. Should you need to cancel or reschedule your appointment, we ask that all clients:

CANCEL OR RESCHEDULE YOUR APPOINTMENT A MINIMUM OF 72 HOURS IN ADVANCE FOR CLIENTS WHO HAVE SCHEDULED A WEEK OR LESS PRIOR TO THE SERVICE DATE. ONE WEEK IN ADVANCE FOR RECURRENT AND OR CLIENTS WHO WERE SCHEDULED THREE WEEKS OR MORE.PRIOR TO SERVICE DATE.

This will provide us the opportunity to reschedule another client.

Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 50% of the service(s) scheduled.

Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the original cost of the scheduled services.

If we arrive and can not gain access to home we will wait 10 minutes, after that your appointment may be asked to be rescheduled and you will be charged a fee of 50% for inconvenience.

Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment. If the card declines, a hold will be put on your profile in our system. All fees must be paid before booking a new appointment.

Thank you for your understanding. We appreciate your business.